• Terms & Conditions

• Privacy Policy

• Cookie Policy

• Refund, Withdrawal & Cancellation Policy

• Legal Notice & Contact

GuitarUni Terms & Conditions

Version: 1.0
Effective date: 28/09/2026

These Terms & Conditions (“Terms”) apply to the use of guitaruni.com, GuitarUni accounts, digital content, courses and GuitarUni Membership.

By placing an order or subscribing to a paid GuitarUni service, you agree to these Terms.

1. About GuitarUni

GuitarUni is operated by:

Rovana Partners OÜ
Registry code: 17576903
Registered office: Pärnu mnt 139b, 11317 Tallinn, Estonia
Email: info@guitaruni.com
Telephone: +36305908980

2. Products and Services

GuitarUni provides two main types of paid products:

Digital Content

This includes products supplied or made accessible after purchase, such as:

• PDFs and educational materials;
• audio and backing tracks;
• digital packs;
• pre-recorded courses;
• other downloadable or online learning content.

Membership

GuitarUni Membership is a recurring digital service that may provide access to the GuitarUni Workspace, courses, streaming content, practice tools and other membership features.

The product page will describe what is included, the price and any relevant technical or access requirements.

3. Accounts

Some GuitarUni services require an account.

You are responsible for providing accurate information and keeping your login details secure.

Accounts, purchases and memberships are for personal use unless explicitly stated otherwise. You may not sell, transfer or share your account or paid access with others.

4. Prices, Orders and Payment

The total price, including applicable taxes and charges, will be displayed before you place your order.

Subscription products will also show their billing frequency and recurring price.

Payments may be processed by third-party payment providers such as Stripe.

A contract is concluded when your order is accepted and you receive confirmation from GuitarUni.

Important order and contractual information will be provided by email or another durable medium.

5. Digital Content

Unless stated otherwise, purchased Digital Content is supplied or made accessible immediately after successful payment.

Digital Content may be delivered through:

• download;
• your GuitarUni account;
• GuitarUni Workspace; or
• another method stated on the product page.

Some content may be available only for streaming or online access.

6. Membership and Automatic Renewal

GuitarUni Membership may automatically renew at the billing interval and price displayed when you subscribe.

By subscribing, you authorise recurring charges until the subscription is cancelled.

You may cancel automatic renewal through your account or by contacting GuitarUni.

Unless otherwise required by law, cancellation stops future renewals but does not end the period you have already paid for. Access will normally continue until the end of that period.

7. Withdrawal, Cancellation and Refunds

Detailed rules are available in our Refund, Withdrawal & Cancellation Policy.

Digital Content

Where Digital Content is supplied immediately, you will be asked before purchase to:

• expressly consent to immediate supply; and
• acknowledge that you lose your 14-day statutory right of withdrawal once supply begins.

After this consent has been given and supply has begun, you cannot withdraw from the purchase simply because you changed your mind.

Membership

Consumers generally have a 14-day statutory withdrawal period for a Membership contract.

If you request that Membership starts immediately, the service may begin during this period.

If you validly withdraw after the service has started, a proportionate amount for the service already provided may be deducted where permitted by law.

Where required by law, GuitarUni will provide an online function for exercising the right of withdrawal.

Cancelling future subscription renewal and exercising a statutory right of withdrawal are different actions.

8. Problems With Digital Content or Services

Your statutory consumer rights remain unaffected.

If Digital Content or a digital service is defective, unavailable or does not conform to what was agreed, please contact us.

Where required by law, GuitarUni will attempt to bring the content or service into conformity.

Depending on the circumstances and applicable law, you may also be entitled to a price reduction, termination or refund.

9. Intellectual Property and Licence

GuitarUni content, including courses, PDFs, audio, videos, exercises, graphics, software and other materials, is protected by intellectual property law.

Purchasing content or a Membership does not transfer ownership of GuitarUni intellectual property.

Unless otherwise stated, you receive a personal, non-exclusive and non-transferable licence to use the content for your own learning and practice.

You may not without permission:

• resell or redistribute GuitarUni content;
• share paid content or account access with others;
• upload paid content to file-sharing or public platforms;
• commercially reproduce substantial parts of the content;
• circumvent access or copy-protection measures.

Downloadable PDFs may be stored and printed for your personal use.

10. User Content

GuitarUni Workspace may allow you to create or upload your own notes, PDFs, chord sheets, repertoire information and other materials.

You retain ownership of content that you lawfully own.

You give GuitarUni only the rights reasonably necessary to store, process, display, back up and provide your content as part of the service.

You must have the necessary rights to any material you upload and must not use GuitarUni to infringe the rights of others.

11. Acceptable Use

You must not use GuitarUni to:

• violate applicable law;
• infringe intellectual property or privacy rights;
• distribute malware or harmful material;
• gain unauthorised access to accounts or systems;
• interfere with the operation or security of GuitarUni;
• circumvent membership or access restrictions;
• unlawfully distribute paid GuitarUni content.

GuitarUni may reasonably restrict or suspend accounts in cases of fraud, serious misuse, security risks or serious/repeated breaches of these Terms.

12. Service Availability and Changes

We aim to keep GuitarUni available and reliable, but temporary interruptions may occur because of maintenance, updates, security issues or circumstances outside our reasonable control.

GuitarUni may update or improve its services and features.

Where changes to an ongoing digital service materially affect consumer rights, GuitarUni will provide any notice or remedies required by applicable law.

13. Third-Party Services

GuitarUni may use or integrate third-party services such as payment processors, hosting providers or embedded media services.

Those services may be subject to their own terms and privacy policies.

GuitarUni is not responsible for third-party services to the extent that an issue is outside GuitarUni’s reasonable control, without limiting any liability that cannot legally be excluded.

14. Privacy and Cookies

Personal data is processed as described in our Privacy Policy.

Cookies and similar technologies are described in our Cookie Policy.

Where separate consent is legally required, for example for optional cookies or marketing communications, that consent will be requested separately.

15. Liability

Nothing in these Terms excludes or limits liability or consumer rights where doing so would be prohibited by law.

To the extent permitted by law, GuitarUni is not responsible for losses caused solely by misuse of the Platform, unauthorised sharing of login details, unsupported equipment or third-party systems outside our reasonable control.

GuitarUni provides educational tools and materials but does not guarantee any particular musical, professional or financial result.

16. Complaints and Dispute Resolution

If you have a problem with GuitarUni, please contact:

info@guitaruni.com

Please provide your order number and a description of the issue where possible.

Written consumer complaints will be handled in accordance with applicable law and normally answered within 15 days.

If a consumer dispute cannot be resolved directly, eligible consumers may contact the Estonian Consumer Disputes Committee through the Estonian Consumer Protection and Technical Regulatory Authority (TTJA).

This does not limit your right to seek remedies before a competent court.

17. Governing Law and Changes

These Terms are governed by the laws of the Republic of Estonia.

If you are a Consumer residing in another country, this does not remove mandatory consumer protections that apply to you under applicable law.

We may update these Terms where necessary because of changes to GuitarUni, legal requirements or security and technical developments.

The version applicable to a completed one-time purchase will normally be the version in effect when the purchase was made.

Material changes affecting an ongoing subscription will be communicated where required by law.

Previous versions may be retained for contractual and compliance purposes.

Contact

Rovana Partners OÜ
Pärnu mnt 139b
11317 Tallinn
Estonia

Email: info@guitaruni.com
Telephone: +36305908980

For further information, please see our:

Privacy Policy
Cookie Policy
Refund, Withdrawal & Cancellation Policy
Legal Notice & Contact

Privacy Policy

Effective date: 28/09/2026
Version: 1.0

This Privacy Policy explains how GuitarUni collects, uses and protects personal data when you use guitaruni.com, create a GuitarUni account, purchase digital content or use GuitarUni services.

1. Who We Are

The controller of your personal data is:

Rovana Partners OÜ
Registry code: 17576903
Pärnu mnt 139b
11317 Tallinn
Estonia

Privacy contact: info@guitaruni.com

GuitarUni is a service operated by Rovana Partners OÜ.

2. What Personal Data We Process

Depending on how you use GuitarUni, we may process:

• your name and email address;
• username and account information;
• billing information;
• order and subscription information;
• payment status and transaction identifiers;
• purchased products and course access;
• information you add to GuitarUni Workspace;
• files and materials you upload to your private Workspace;
• messages you send to customer support;
• IP address, browser, device and security information;
• cookie and analytics information where permitted;
• marketing preferences and consent records.

We do not normally receive or store your full payment card number. Card payments are handled by our payment service provider.

3. Why We Process Your Data

We process personal data only where we have a valid legal basis.

Providing GuitarUni

We process account, order, subscription and service information where necessary to:

• create and manage your account;
• provide purchased digital content;
• provide GuitarUni Workspace and membership services;
• manage subscriptions;
• process orders and payments;
• provide customer support.

Legal basis: performance of a contract or steps taken at your request before entering into a contract.

Accounting and Legal Obligations

We process and retain certain transaction, invoice and accounting information where required by law.

Legal basis: compliance with a legal obligation.

Security and Fraud Prevention

We may process technical information, logs and account activity where reasonably necessary to:

• secure GuitarUni;
• prevent unauthorised access;
• investigate abuse;
• prevent fraud;
• maintain the reliability of the service.

Legal basis: our legitimate interests in protecting GuitarUni, our users and our services.

Marketing

If you choose to subscribe to GuitarUni marketing communications, we may use your email address to send news, product updates or offers.

Legal basis: consent, where consent is required.

You can unsubscribe at any time.

Cookies and Analytics

Necessary technologies may be used to operate the website, login, checkout and security features.

Optional analytics, marketing or similar technologies are used only where permitted and, where required, after obtaining your consent.

More information is available in our Cookie Policy.

4. Payments

Payments are processed through third-party payment providers such as Stripe.

Payment providers may process information including:

• payment details;
• billing information;
• transaction information;
• technical and fraud-prevention information.

GuitarUni normally receives confirmation of the payment and related transaction information rather than your complete card details.

Payment providers process personal data according to their applicable privacy terms and data-processing arrangements.

5. GuitarUni Workspace and User Content

GuitarUni Workspace may allow you to create or upload information such as:

• notes;
• repertoire information;
• projects;
• chord sheets;
• PDFs;
• other personal learning materials.

We process this information only as necessary to provide, store, secure and maintain the Workspace service.

Private Workspace content is not intended to be publicly available unless GuitarUni introduces a feature that expressly allows you to share it.

Please do not upload personal information about other people unless you have a lawful reason to do so.

6. Service Providers

We use selected service providers to operate GuitarUni.

These may include providers for:

• website hosting;
• payment processing;
• transactional email;
• website security;
• backups;
• analytics;
• embedded media and video services;
• accounting and invoicing.

Current key providers may include:

• Stripe – payment processing;
• Google / YouTube – embedded video content, where used;
• Hostinger – website hosting infrastructure and transactional email delivery;
• GuitarUni does not currently use optional third-party analytics services. If analytics services are introduced, this Privacy Policy and the Cookie Policy will be updated accordingly;

We only provide service providers with personal data where reasonably necessary for their role.

Where a provider acts as our data processor, appropriate data-processing arrangements are used as required by applicable data-protection law.

7. International Data Transfers

Some service providers may process personal data outside the European Economic Area.

Where such transfers are subject to GDPR transfer restrictions, we use legally recognised safeguards where required, such as:

• an adequacy decision of the European Commission; or
• approved Standard Contractual Clauses.

8. How Long We Keep Personal Data

We keep personal data only for as long as necessary for the purpose for which it was collected and to comply with legal obligations.

In general:

Account data
is retained while your account remains active and for a reasonable period after closure where necessary for security, disputes or legal obligations.

Workspace content
is normally retained while your account or applicable service remains active and is deleted or anonymised following account deletion, subject to reasonable backup cycles and legal requirements.

Orders, invoices and accounting records
are retained for the legally required accounting period. Estonian accounting records generally need to be retained for seven years from the end of the relevant financial year.

Customer support correspondence
is retained only as long as reasonably necessary to resolve the request and deal with related legal or contractual issues.

Security logs
are retained only for the period reasonably required for security and fraud-prevention purposes.

Marketing information
is retained until you unsubscribe or withdraw your consent, except where limited information must be retained to record that you opted out.

Consent records
may be retained for as long as reasonably necessary to demonstrate compliance with our legal obligations.

9. Your Data Protection Rights

Subject to the conditions and limitations of applicable law, you may have the right to:

• access your personal data;
• correct inaccurate data;
• request deletion of your data;
• request restriction of processing;
• object to certain processing;
• receive certain personal data in a portable format;
• withdraw your consent at any time where processing is based on consent.

Withdrawal of consent does not affect processing that was lawful before the withdrawal.

Some information cannot be immediately deleted where we are legally required to retain it, for example certain accounting records.

To exercise your rights, contact:

info@guitaruni.com

We may ask for information reasonably necessary to verify your identity before fulfilling a request.

10. Account Deletion

You may request deletion of your GuitarUni account and personal data by using any account-deletion functionality provided by GuitarUni or by contacting us.

Deleting an account does not necessarily delete information that we must retain for legal, accounting, fraud-prevention or dispute-resolution purposes.

Where data must be retained, access will be limited to the purposes for which retention is necessary.

11. Marketing Communications

Marketing emails are separate from service-related communications.

You may unsubscribe from marketing communications at any time by using the unsubscribe link in the email or by contacting us.

Even if you unsubscribe from marketing, we may still send necessary service communications such as:

• order confirmations;
• payment information;
• subscription notices;
• account security messages;
• password resets;
• important changes relating to a service you use.

12. Cookies

GuitarUni uses cookies and similar technologies.

Some cookies are necessary for the operation of the website and services.

Optional cookies, including certain analytics or marketing cookies, are managed according to your preferences where consent is required.

You can change your cookie preferences through the cookie settings available on GuitarUni.

For more information, see our Cookie Policy.

13. Security

We use reasonable technical and organisational measures designed to protect personal data against:

• unauthorised access;
• loss;
• alteration;
• disclosure;
• destruction.

However, no internet-based service can guarantee absolute security.

If we become aware of a personal-data breach, we will take appropriate action and notify the relevant supervisory authority and affected individuals where required by law.

14. Children

GuitarUni is not intended to obtain consent-based personal data from children where valid parental or guardian authorisation is required by applicable law.

If you are a parent or guardian and believe that a child has provided personal data to GuitarUni without the required authorisation, please contact us.

15. Automated Decision-Making

GuitarUni does not currently use solely automated decision-making that produces legal or similarly significant effects on users.

If this changes, this Privacy Policy will be updated and the information required by applicable law will be provided.

16. Complaints

If you have concerns about how GuitarUni processes your personal data, please contact us first at:

info@guitaruni.com

You also have the right to lodge a complaint with a competent data-protection supervisory authority.

Our lead supervisory authority in Estonia is:

Estonian Data Protection Inspectorate
(Andmekaitse Inspektsioon)
Tatari 39
10134 Tallinn
Estonia

You may also have the right to contact the data-protection authority in the EU/EEA country where you live or work.

17. Changes to This Privacy Policy

We may update this Privacy Policy where necessary because of changes to:

• GuitarUni services;
• service providers;
• data-processing activities;
• legal requirements.

The current version and effective date will always be published on GuitarUni.

Where a change materially affects how we process personal data, we will provide additional notice where required.

18. Contact

For questions about privacy or to exercise your data-protection rights:

Rovana Partners OÜ
Pärnu mnt 139b
11317 Tallinn
Estonia

Email: info@guitaruni.com

Cookie Policy

Effective date: 28/09/2026
Version: 1.0

This Cookie Policy explains how GuitarUni uses cookies and similar technologies on guitaruni.com.

GuitarUni is operated by:

Rovana Partners OÜ
Registry code: 17576903
Pärnu mnt 139b
11317 Tallinn
Estonia

Email: info@guitaruni.com

1. What Are Cookies?

Cookies are small files stored on your device when you visit a website.

We may also use similar technologies, such as local storage or technologies used by embedded third-party services.

Some cookies are necessary for GuitarUni to work. Others are used only if you choose to allow them.

2. Necessary Cookies

Necessary cookies are required for the website and GuitarUni services to function properly.

They may be used for purposes such as:

• user login and account sessions;
• shopping cart and checkout;
• payment and subscription functionality;
• security and fraud prevention;
• remembering your privacy and cookie preferences.

These cookies cannot normally be disabled through the GuitarUni cookie settings because they are necessary to provide the website or a service you request.

3. Functional Cookies

Functional cookies may be used to remember optional settings or improve website functionality.

Where these cookies are not strictly necessary, they will only be used after you give consent.

4. Analytics Cookies

Analytics technologies may help us understand how visitors use GuitarUni, for example:

• which pages are visited;
• how users navigate the website;
• how the website performs;
• which features are used.

Where consent is required, analytics technologies will not be activated until you accept them.

If GuitarUni begins using an analytics provider, the relevant provider and cookies will be listed in the cookie declaration below.

5. Marketing Cookies

Marketing technologies may be used to measure advertising, understand campaign performance or provide more relevant marketing.

Marketing cookies and similar technologies will only be activated where legally permitted and, where required, after you give consent.

6. Third-Party and Embedded Content

Some GuitarUni pages may contain content provided by third parties, such as YouTube videos.

Third-party content may use cookies or similar technologies and may transmit information to the relevant provider.

Where consent is required, such third-party content will be blocked until you choose to allow the relevant cookie category or service.

A placeholder may be shown instead of the embedded content until consent is given.

7. Your Cookie Choices

When you first visit GuitarUni, you can choose how optional cookies are used.

You will be able to:

• Accept all optional cookies
• Reject optional cookies
• Manage preferences

Optional cookies will not be activated before the required consent has been given.

Your choices are stored so that we can remember your preferences.

8. Changing or Withdrawing Consent

You can change or withdraw your cookie consent at any time through the Cookie Settings link available on GuitarUni.

Withdrawing consent does not affect processing that took place lawfully before consent was withdrawn.

Rejecting optional cookies will not prevent you from accessing the core GuitarUni website, purchasing products or using essential account functionality.

Some optional features, such as embedded third-party content, may not work unless the relevant consent is provided.

9. Cookie Declaration

The exact cookies and similar technologies used by GuitarUni may change as the website and services develop.

Our current cookie declaration provides information including, where applicable:

• cookie or service name;
• provider;
• purpose;
• category;
• expiry or retention period.

The declaration is periodically updated following scans of the GuitarUni website.

10. Personal Data

Some cookies and similar technologies may involve the processing of personal data.

For information about:

• how we process personal data;
• our service providers;
• international data transfers;
• retention;
• your GDPR rights,

please see the GuitarUni Privacy Policy.

11. Contact

If you have questions about cookies or privacy, contact:

Rovana Partners OÜ
Pärnu mnt 139b
11317 Tallinn
Estonia

Email: info@guitaruni.com

Refund, Withdrawal & Cancellation Policy

Effective date: 28/09/2026

This Policy applies to purchases made from GuitarUni, operated by Rovana Partners OÜ, registry code 17576903, Pärnu mnt 139b, 11317 Tallinn, Estonia.

1. Digital Content and Courses

GuitarUni sells digital content such as downloadable PDFs, audio materials, educational packs and pre-recorded online courses.

Digital content is normally supplied or made accessible immediately after successful payment.

Before purchasing digital content for immediate delivery, you will be asked to:

• expressly consent to the immediate supply of the digital content; and
• acknowledge that you lose your statutory 14-day right of withdrawal once the supply begins.

Once the digital content has been supplied or access has begun following this consent, you can no longer withdraw from the purchase simply because you have changed your mind.

This does not affect your statutory rights if the digital content is defective, unavailable or does not conform to what was agreed.

2. GuitarUni Membership

GuitarUni Membership is a continuously provided digital service.

Consumers generally have a 14-day statutory right of withdrawal, starting from the date the subscription contract is concluded.

If you choose to start your membership immediately, you will be asked to expressly request that the service begins during the 14-day withdrawal period.

If you exercise your valid right of withdrawal after the membership has already started, GuitarUni may deduct a proportionate amount corresponding to the service already provided, where permitted by applicable law.

Your membership access will end when the withdrawal takes effect.

3. Cancelling a Subscription

Cancelling a subscription is different from exercising the statutory right of withdrawal.

You may cancel the automatic renewal of your GuitarUni Membership through your account or by contacting us.

Unless otherwise stated, cancellation:

• prevents the next renewal payment; and
• allows you to continue using the membership until the end of the period already paid for.

After that period, access to membership-only content and features will end.

4. Defective or Unavailable Digital Content

Your statutory consumer rights remain unaffected.

If purchased digital content or a digital service:

• cannot be accessed;
• is materially defective;
• is not supplied as described; or
• otherwise does not conform to the contract,

please contact us.

Where required by applicable law, we will first attempt to correct the problem or bring the content or service into conformity.

Where this is not possible or where applicable law provides otherwise, you may be entitled to a price reduction, termination of the contract or a refund.

5. Refunds

We do not normally provide refunds for a change of mind where:

• digital content has already been supplied after you expressly agreed to immediate delivery and acknowledged the loss of your right of withdrawal; or
• a subscription has been ordinarily cancelled for a future renewal period.

This does not limit refunds or other remedies required by applicable consumer law.

Where a statutory refund is due, it will be processed within the legally required period and normally using the same payment method used for the original purchase.

6. How to Exercise Your Right of Withdrawal

Where you have a statutory right of withdrawal, you may exercise it without giving a reason.

You may use the withdrawal functionality provided through your GuitarUni account or send us a clear statement that you wish to withdraw from the contract.

Contact:

Rovana Partners OÜ
Pärnu mnt 139b
11317 Tallinn
Estonia

Email: info@guitaruni.com

Where required, GuitarUni will send confirmation of your withdrawal by email.

7. Contact

If you have questions about a purchase, cancellation, refund or withdrawal, please contact:

info@guitaruni.com

Please include your name, email address and order number where possible.

Legal Notice & Contact

Effective date: 28/09/2026

1. Service Provider

GuitarUni is operated by:

Rovana Partners OÜ
Registry code: 17576903
Registered in: Estonian Commercial Register
Registered office: Pärnu mnt 139b, 11317 Tallinn, Estonia

Email: info@guitaruni.com
Telephone: +36305908980

Website: guitaruni.com

2. Contact

For questions about GuitarUni, your account, purchases, digital content or membership, please contact:

info@guitaruni.com

For privacy-related requests, you may also use the same email address unless a separate privacy contact is provided.

3. Complaints

If you experience a problem with a GuitarUni product or service, please contact us first so that we can try to resolve it directly.

When submitting a complaint, please include where possible:

• your name and email address;
• your order number;
• the product or service concerned;
• a short description of the problem;
• the solution you are requesting.

We will respond to written consumer complaints within 15 days. If we cannot provide a final response within that period, we will explain the reason for the delay and provide a new reasonable timeframe.

4. Consumer Dispute Resolution

If you are a Consumer and we are unable to resolve a dispute directly, you may be entitled to submit the dispute to the:

Consumer Disputes Committee
at the Estonian Consumer Protection and Technical Regulatory Authority (TTJA)

Information about consumer dispute resolution is available from the TTJA.

Using an alternative dispute resolution procedure does not limit your right to seek remedies before a competent court.

5. Other Legal Information

For further information, please see:

• Terms & Conditions
• Privacy Policy
• Cookie Policy
• Refund, Withdrawal & Cancellation Policy